First International Bank and Trust Credit Card Representative I in Bismarck, North Dakota

Credit Card Representative I

Department: Cards

Location: Bismarck, ND

PT/FT/Temporary : Full Time

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Position Summary: Under the direction of the Credit Cards Manager, performs various basic duties related to the maintenance of personal and commercial credit card accounts and responds to questions and concerns from customers or from staff.

Essential Duties and Responsibilities include the following, and other duties as assigned.

  • Posts payments to Clientlink and Navigator.

  • Answers general inquiries from customers or staff.

  • Collects and maintains filing and aids in reconciliation of Cash Advances.

  • Orders personal credit cards after underwriting is complete.

  • Addresses CAMS alerts from Visa and FIS.

  • Addresses Falcon Alerts from FIS by attempting to contact customers for verification of transactions.

  • Manages -Off the queue report- ordering new cards as needed.

  • Completes the New Application Checklist.

  • Scanning and indexing of new account packets and various documents for customer electronic files.

  • Reviews ATM Reports and reports findings to the Customer Care Center.

  • Explains, promotes, cross-sells or refers bank, insurance and trust products or services.

  • Attends periodic trainings to receive information about various bank services and to participate in an exchange of ideas and problems.

  • Reviews returned mail.

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.