Title: Customer Engineer Bismarck, ND
Location: North Dakota-Bismarck
Position Summary Do you take pride in providing exceptional Customer Service to drive the best service experience possible to your customers? Do you possess a positive attitude? Are you personable, eager, dependable and willing to learn? If so, we have the opportunity for you. Our Customer Engineers are the very face of NCR, and their ability to resolve customer issues has a huge impact on customer loyalty and retention.

The Customer Engineer job offers exciting work in a dynamic environment that encourages learning and growth. The Customer Engineer provides maintenance and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction and loyalty. In this role, the Customer Engineer will have ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements.

You will perform work on products and services for our retail customer’s equipment. When you work at NCR, you have more than just a job – you are in the driver’s seat of a career. So, take this opportunity to jump start your career and apply today!!

Key Areas of Responsibility  Provide maintenance and repairs on retail and ATM equipment at various locations within an assigned territory/region.  Responsible for keeping the customer informed of progress and resolution of their issue, ensuring that the customer is informed upon arrival as well as departure to manage expectations and ensure customer understanding and agreement of issues and resolution.  Responsible for ownership of customer issues/needs that are voiced or observed.  Acts with passion for service to deliver customer delight and improve overall customer loyalty and experience.  Promotes and maintains good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.  Provide accurate reporting on all service calls and activity; as well as other reporting as required.  Properly maintain tools, manuals, assigned equipment and vehicle.

Key Competencies and Behaviors  Relationship Management/People Skills: Shows understanding, courtesy, tact, and concern in developing and maintaining relationships.  Problem Solver: Analyze information and readily recognizes problems requiring attention. Probes and looks past symptoms to determine the underlying causes of problems and issues.  Exercise Professional Judgment: Applies accurate logic and common sense in making decisions and coming to conclusions. Chooses courses of action or makes decisions that are consistent with policies, procedures, and rules.  Produce Results: Demonstrates a strong sense of ownership and a commitment to achieving meaningful results.  Disciplined and Focused on Execution: Prioritizes and balances time, actions, resources, and initiatives to ensure results are achieved. Holds self accountable for complying with policies, procedures, and work requirements.  Adapt and Learn: Readily adapts to changing needs or conditions. Seeks opportunities to acquire new knowledge and skills.  Meet Customer Needs: Quickly addresses customer needs by involving the right people or resources at the right time.  Professional Attitude and Appearance: Conducts oneself in a professional, consistent manner.  Personal Pride of Accomplishment

Basic Requirements  High school diploma or GED.  Basic PC knowledge.  Previous Retail or ATM experience, other customer facing service positions or military experience maintaining computer technology.  Must possess ability to work independently as needed while being a strong team player.  Must be dependable and reliable.  Must be a local candidate.  Must be authorized to work in the U.S.  Must have a valid driver’s license.  Must pass comprehensive background check including, criminal, driving record, and drug screen.  Must have the ability to carry and lift tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed.

Preferred Requirements  Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, holidays and weekly on-call rotation.  1 – 2 years of Customer Service experience, retail, ATM or other customer facing or military.

Basic Requirements  High school diploma or GED.  Basic PC knowledge.  Previous Retail or ATM experience, other customer facing service positions or military experience maintaining computer technology.  Must possess ability to work independently as needed while being a strong team player.  Must be dependable and reliable.  Must be a local candidate.  Must be authorized to work in the U.S.  Must have a valid driver’s license.  Must pass comprehensive background check including, criminal, driving record, and drug screen.  Must have the ability to carry and lift tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed.

Preferred Requirements  Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, holidays and weekly on-call rotation.  1 – 2 years of Customer Service experience, retail, ATM or other customer facing or military.