Basin Electric Power Cooperative Service Dispatcher (Part Time) in BISMARCK, North Dakota
Position Title: Service Dispatcher (Part Time)
Department/Location: Resource Planning; Bismarck, ND
Company: Basin Electric Power Cooperative
The Service Dispatcher dispatches after hours work crews, equipment, or service vehicles in response to consumer requests concerning power outages, member service issues, and dispatching and handling line crews; and provides telephone coverage during business and non-business hours for Basin Electric Power Cooperative (BEPC) and its member systems located across nine states. This position monitors headquarters security equipment including cameras, security and medical alarms, and alarms for headquarters and its properties.
To perform effectively in this position, the incumbent must have strong customer service, verbal and written communication, and interpersonal skills; and the ability to assist callers in a professional manner at a level acquired through the completion of a high school diploma or equivalent (GED or HSED) and two years of office and/or customer service experience. This position works 12-hour shifts, nights, weekends, holidays, and days on a rotating basis, and on an on-call scheduled basis. Overtime may be required, as needed. Experience with personal computers in a Windows environment and with Microsoft Word and Outlook is required. The incumbent must possess or be capable of obtaining a cardiopulmonary resuscitation (CPR) certification.
Typical Physical/Mental/Environmental Demands:
This position requires the ability to frequently lift up to 10 pounds and occasionally lift up to 25 pounds; occasionally stands, walks, climbs, bends, and kneels; and requires manual dexterity skills for frequent use of keyboard/computer. Must be able to hear alarms; have good vision to observe activities on closed circuit television monitors; and have good color vision to observe color weather radar and color indicators on security systems. Must be able to quickly make decisions, follow procedures, relay vital information, and coordinate resources. In stressful situation, the incumbent must be able to perform extensive work with very little outside contact at a control console.
Applicants interested in this opening should go to https://www.basinelectric.com to apply.
Employees must apply through Inside Basin, by clicking "We Are Hiring" and sign into the Infor Application.
If you have any questions, please contact HEATHER SCHLENKER at 701-557-5603.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Position Service Dispatcher (Part Time)Category DISPATCHEmployment Type EMPLOYEELocation US:ND:BISMARCKReq ID 358