Volt Information Sciences Customer Service Rep in Fargo, North Dakota

Customer Service Rep

Fargo, ND

Job Snapshot

Location: Fargo, ND

Category: Administrative/Secretarial

Employee Type: Contingent

Duration: 12 weeks

Pay Rate: N/A

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Contact

Date Posted: 10/14/2017

Job ID: 34388

Contact: Volt

Phone: 701-271-3300

Fax:

Description

JOB DESCRIPTION

Position Title: Customer Service Representative

Position Reports to: Customer Service Supervisor & Line Manager

Department/Location: Line Department/Fargo ND

Primary Operational Objectives:

The Customer Service Representative’s (CSR) principle objective is to provide superior customer service to customers, crew members and passengers

Essential Job Functions:

  • Welcoming and communicating directly with customers

  • Work with payment transactions on our proprietary software

  • Accurately track aircraft fueling, payments, and the cash drawer

  • Answer incoming phone calls/transfer calls appropriately

  • Provide customers with professional service and assistance with hotel, car and other travel reservations

  • Set up and confirm catering orders with restaurants

  • Communicate with Line Technicians and Supervisors about customers’ needs and aircraft movement

  • Resolve customer requests and questions

  • Maintain the lobby area cleanliness

  • Clerical duties as assigned

  • Responsible to follow and comply with all safety rules and regulations

  • Other duties and responsibilities as assigned

Physical Demands:

  • High School diploma or GED preferred

  • 1 to 3 years strong customer service experience

  • Strong communication skills both in person and over the phone

  • Exceptional organizational skills and attention to detail

  • Proficient in Microsoft Office products including Outlook, Word, and Excel

  • Ability to work afternoon/evening shifts, every other weekend, and holidays

Physical Demands:

  • Ability to sit or stand for long periods of time

  • Ability to lift/carry up to 25lbs