Caribou Coffee General Manager in Fargo, North Dakota

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Caribou Coffee and Einstein Noah Restaurant Group

General Manager


Caribou Coffee and Einstein Noah Restaurant Group


General Manager


Restaurant Management


Full Time


First / Day Second / Afternoon Third / Night

Req #:


Apply now

Date posted:

September 14, 2017


1625 13th Ave E Suite 200, Caribou Coffee

Fargo, ND, 58078, US

Job category:

Restaurant Management

Job link:

Position Mission:The mission of General Manager is to grow store sales and cash flow by “hands on management” with Store Team Members, Shift Supervisors and Assistant Managers to create a memorable experience for every guest while ensuring the delivery of fast and friendly service, quality products and a clean, safe store environment. The General Manager makes balanced decisions between driving sales and managing costs to achieve long-term and sustainable growth.

Responsibilities Include, but are not limited to:


  • Assists with delivery of quality store operations and in-store sales building activities.

  • Partners with neighborhood charities, non-profits and churches to extend local reach and to build awareness of the Caribou Coffee Company, Inc. Brand.

  • Ensures a quality guest experience by driving fast and friendly service, verifies that each product delivered to our guests meets Caribou quality standards and maintains a clean and safe environment according to company and ServSafe guidelines.

  • Partners with District Manager (DM) to identify local marketing and new business development opportunities.

  • Participates in national marketing programs.

  • Represents Caribou in handling guest complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.


  • Demonstrates efficient inventory control and waste management.

  • Controls operating expenses such as supplies and services while ensuring upkeep and ongoing maintenance of store and equipment.

  • Delivers profit by determining the appropriate number of team member hours necessary to increase sales and control costs, while maintaining a quality guest experience.

  • Minimizes loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting/banking requirements.

  • Utilizes and interprets P&&L and financial statements to analyze financial trends and make the necessary adjustments.


  • Ensures overall safety of team members and guests.

  • Maintains an adequately staffed store with qualified team members by engaging in effective recruiting, hiring, training, and retention tactics.

  • Provides orientation and training for new Store Team Members, Shift Supervisors, and Assistant Managers.

  • Provides learning and development opportunities for all team members.

  • Offers guidance to team members regarding personal development opportunities and career path.

  • Provides timely and thoughtful feedback. Consistently demonstrates active and timely coaching capabilities.

  • Monitors the performance of each team member and holds them accountable for standards and expectations.

  • Responds to team member questions and resolves employee issues in a timely manner.

  • Models, upholds and implements Caribou policies, practices, and standards.


  • Represents store as a brand ambassador.

  • Completes and maintains records/paperwork.

  • Completes and accurately reports all proper forms and payroll procedures.

  • Maintains records of personnel, inventories, sales, and banking/accounting.

  • Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).

  • Adheres to all local, state, and federal laws and guidelines.

Required Knowledge, Skills && Abilities:



  • A minimum of three years of restaurant, retail, or guest service management experience and or combined experience and education.

  • Experience with sales building, P&L statements, recruiting, and training.

  • High school diploma or equivalent.

  • Must be 18 years of age or older


  • ServSafe Certified preferred or certification within 90-days of employment.

Physical Demands:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Caribou and Einstein reserve the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Company and Einstein Noah Restaurant Group are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.