St. Alexius Medical Center CLINICAL CONCIERGE- LICENSED PRACTICAL NURSE in Bismarck, North Dakota

CLINICAL CONCIERGE- LICENSED PRACTICAL NURSE

Department:

Urgent Care on 43rd

Schedule:

Part Time or Full Time Hours

Shift:

Days/Evenings/Weekends/Holidays

Hours:

Job Details:

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. Required Education for Staff Job Levels LPN Degree, License to practice professional nursing in the state of North Dakota Required Licensure and Certifications Licensed to practice nursing in the state of ND or in a compact state Basic life support certified Required Minimum Knowledge, Skills and Abilities 1. Knowledge of the principles and skills needed to provide patient care and treatment. 2. Knowledge of examination, diagnostic and treatment room procedures. 3. Knowledge of medications and their effects on patients. 4. Skilled in the administration of medications, vaccines and treatments as directed. 5. Skilled in taking vital signs. 6. Skilled in the use of various types of medical equipment used for examination and treatment purposes. 7. Maintains quality control standards. 8. Recognizes problems and recommends solutions. 9. Possesses sufficient computer skills to navigate through multiple programs of data entry. 10. Will maintain positive and professional manner at all times. 11. He/she will treat co-workers and patients with the utmost courtesy and respect for their persons and positions. 12. Critical that this person have the ability to work effectively with co-workers as a team member. 13. Maintain patient confidentiality. PREFERRED Qualifications Prefer 1 year of clinic or hospital experience.