Durham School Services Customer Service Rep in Bismarck, North Dakota

Global, Local, Total

National Express Transit (NEXT) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NEXT is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a*Customer Service Representative* for our Customer Service Center (CSC) in*Bismarck, ND*. Responsibilities: * Address customer’s questions and concerns in a courteous manner * Sell Transit passes for various transportation fares * Run reports and maintain information in an Excel spreadsheet * Handle cash * Generating reports as needed * Encouraging compliance with company policies and procedures * Maintaining accurate, orderly and up to date records for all administrative tasks * Encouraging compliance with company policies and procedures * Performing various administrative tasks * High School graduate or equivalent * Customer service experience required * Sales and cash handling experience required * Excellent oral communication skills to respond and present professionally to callers and visitors. * Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources. * Strong inter personal skills and excellent written and oral communication skills required * Critical thinking and problem-solving skills are also required * Excellent oral and written communication skills with excellent interpersonal skills * Computer literacy, preferably in word processing and spreadsheets, * Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks * Bilingual English/Spanish a plus National Express LLC is an Equal Opportunity Employer. For more information please visit http://www.nationalexpresstransit.com or http://www.nellc.com . / Key Words // : Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk /

Job: *Operations Field

Organization: *Transit

Title: Customer Service Rep

Location: North Dakota-Bismarck

Requisition ID: 181463