US Bank Outbound Fraud Customer Service Representative in FARGO, North Dakota
Exciting Opportunities available, apply today for a chance to join U.S. Bank's fastest growing payments division. U.S. Bank was recognized as a 2017 World's Most Ethical Company by the Ethisphere Institute, and has been a #1 Most Admired Superregional Bank by Fortune magazine for the past six years. We're committed to attracting, retaining, and developing a talented and diverse workforce. We are seeking individuals who are dedicated to providing exceptional customer service to our customers. Our Fraud Detection department is the central unit that provides fraud prevention and detection for credit, debit, and corporate/government cards. No prior experience in banking or fraud is necessary. We offer comprehensive and ongoing training to ensure our representatives are prepared to deliver efficient, knowledgeable, and empathetic customer service. Responsibilities includeReviewing account transaction information for potential fraudulent activity Placing outbound calls and providing high quality support to our customers over the phone Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties. Initiating fraud claims and providing information on existing fraud and dispute claims. Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups. We offer flexible shifts after training and operate 24 hours a day, seven days a week, 365 days a year. Selected candidates must be able to commit to training daily for five weeks Monday - Friday 8:30 a.m. to 5 p.m. Following training the Outbound Fraud Customer Service Representatives are scheduled to work five days per week, including every other weekend. Equitable days are given off during the week in which a weekend shift is worked. Earn 10% shift differential pay for qualifying shifts if 60% or more of the hours worked are between 4 p.m. - 8 a.m. Explore your career possibilities at U.S. Bank and join a company that's as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Explore what's possible.