Wallwork Truck Center Parts Sales Lead in Fargo, North Dakota
The Parts Sales position performs a variety of customer service, marketing, promoting, and advertising duties related to the sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealerships parts department. This position also is responsible for assisting with the phone parts sales and customer service responsibilities.Education and/or years' experience required:High School Diploma or G.E.D.One year experience in heavy truck parts industry and/or sales. Preferred/Required Skills and Abilities:Must have excellent customer service skills.Ability to read and comprehend instructions and informationBasic Computer Skills Supervision of others/decision making aptitude (if applicable): Scheduling vacations and making sure shifts are adequately covered.Performing annual reviews.Approving time sheets. ESSENTIAL FUNCTIONS AND ACCOUNTABILITESHandle parts requirements of customers through service and sales.Maintain customer goodwill.Provides product/service information by answering questions; offering assistance.Answers inquiries from customers by clarifying desired information; researching, locating, and providing informationServices existing accounts, obtains and follows up on orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential new accounts.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Able to follow directions from a supervisor.Able to interact effectively with co-workers.Must be able to work independently as well as be a team player with the department.Able to understand and comply with posted rules and procedures.Adhere to work schedule and maintain regular attendance.Performs Wallwork Inc.-wide duties as requested by the designated supervisor.Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures. The above functions listed are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all essential responsibilities, duties, and skills required of the individuals assigned to this position. Performance of the essential functions may require specific physical demands as described in this job description.