Touchstone Energy Technical Support Specialist in Mandan, North Dakota
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Technical Support Specialistat National Information Solutions Cooperative (NISC)
Lake St. Louis, MO, Mandan, ND, Shawano, WI
This position is an exciting opportunity to be a problem solver on our Technical Systems Support Team, providing quality IT support to NISC customers nationwide in a team environment. The technical emphasis of this position is supporting and managing NISC customer systems in a Windows Server and Linux Server environment.
Provide quality customer support as part of the Technical Systems Support Team as follows:
ACD (Automatic Call Distribution) environment.
Items assigned to the Tech Call Center via NISC contact tracking system, customer monitoring dashboard, NISC Community requests, chat, and direct e-mail.
On-call, after-hours rotation on evenings and weekends. Rotation is approximately 1 out of 16 weeks.
Provide problem resolution for the following technologies:
Intel based hardware with emphasis on Dell hardware.
Linux operating system with emphasis on SUSE Enterprise Linux.
Virtualization technologies with emphasis on VMware and HyperV.
Windows operating systems including Windows Server 2012, Windows 10, Terminal Services, and Active Directory.
Mobile applications running on IOS and Android devices.
Network connectivity as it pertains to Cloud applications.
Provide problem resolution for customer application issues and areas such as backups, restores, error messages, printers, security, system integration, and NISC applications.
Trains customers on system management tools that are distributed with NISC customer systems.
Desired Job Experience:
Excellent knowledge in the setup and support of Dell Intel based hardware.
Excellent knowledge in the setup and support of Linux and Windows operating systems.
Excellent knowledge of supporting hardware and applications in a remote environment, utilizing tools such as WebEx, VPN clients, and Dell Remote Access Cards (DRAC).
Working knowledge of supporting custom applications at a customer site and in a hosted environment.
Working knowledge of Virtual Private Networks (VPN), firewalls, TCP/IP networks and network security.
Strong customer orientation.
Strong problem-solving skills and attention to detail.
Strong verbal and written, interpersonal, and communication skills.
Ability to work independently, as well as in a team environment.
Ability to effectively adapt to change.
Ability to organize and prioritize.
Ability to interact in a positive manner with internal and external contacts.
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
Commitment to NISC's Statement of Shared Values.
Desired Education and/or Certification(s):
High School diploma or equivalency required
Bachelor’s Degree in a computer-related field or equivalent experience preferred
Technical Certification preferred
- Location:Mandan, North Dakota, 58554, United States
Lake St. Louis, Missouri, United States
Shawano, Wisconsin, United States
Posted:January 26, 2018
Position Title:Technical Support Specialist
Job Function:Information Technology
Min Experience:0-1 Year