Touchstone Energy Technical Support Specialist in Mandan, North Dakota

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Technical Support Specialistat National Information Solutions Cooperative (NISC)

Lake St. Louis, MO, Mandan, ND, Shawano, WI

Primary Responsibilities:

This position is an exciting opportunity to be a problem solver on our Technical Systems Support Team, providing quality IT support to NISC customers nationwide in a team environment. The technical emphasis of this position is supporting and managing NISC customer systems in a Windows Server and Linux Server environment.

Essential Functions:

  • Provide quality customer support as part of the Technical Systems Support Team as follows:

  • ACD (Automatic Call Distribution) environment.

  • Items assigned to the Tech Call Center via NISC contact tracking system, customer monitoring dashboard, NISC Community requests, chat, and direct e-mail.

  • On-call, after-hours rotation on evenings and weekends. Rotation is approximately 1 out of 16 weeks.

  • Provide problem resolution for the following technologies:

  • Intel based hardware with emphasis on Dell hardware.

  • Linux operating system with emphasis on SUSE Enterprise Linux.

  • Virtualization technologies with emphasis on VMware and HyperV.

  • Windows operating systems including Windows Server 2012, Windows 10, Terminal Services, and Active Directory.

  • Mobile applications running on IOS and Android devices.

  • Network connectivity as it pertains to Cloud applications.

  • Provide problem resolution for customer application issues and areas such as backups, restores, error messages, printers, security, system integration, and NISC applications.

  • Trains customers on system management tools that are distributed with NISC customer systems.

Desired Job Experience:

  • Excellent knowledge in the setup and support of Dell Intel based hardware.

  • Excellent knowledge in the setup and support of Linux and Windows operating systems.

  • Excellent knowledge of supporting hardware and applications in a remote environment, utilizing tools such as WebEx, VPN clients, and Dell Remote Access Cards (DRAC).

  • Working knowledge of supporting custom applications at a customer site and in a hosted environment.

  • Working knowledge of Virtual Private Networks (VPN), firewalls, TCP/IP networks and network security.


Important Skills:

  • Strong customer orientation.

  • Strong problem-solving skills and attention to detail.

  • Strong verbal and written, interpersonal, and communication skills.

  • Ability to work independently, as well as in a team environment.

  • Ability to effectively adapt to change.

  • Ability to organize and prioritize.

  • Ability to interact in a positive manner with internal and external contacts.

  • Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.

  • Commitment to NISC's Statement of Shared Values.

Desired Education and/or Certification(s):

  • High School diploma or equivalency required

  • Bachelor’s Degree in a computer-related field or equivalent experience preferred

  • Technical Certification preferred

Job Information

  • Location:Mandan, North Dakota, 58554, United States


Lake St. Louis, Missouri, United States


Shawano, Wisconsin, United States

  • Job ID:39152044

  • Posted:January 26, 2018

  • Position Title:Technical Support Specialist

  • Company Name:NISC

  • Job Function:Information Technology

  • Job Type:Full-Time

  • Job Duration:Indefinite

  • Min Education:BA/BS/Undergraduate

  • Min Experience:0-1 Year

  • Required Travel:0-10%