New Leaf Hospitality Front Office Manager in New Town, North Dakota

Job summaryThe Front Desk Manager manages all aspects of the department including but not limited to operations, planning, and staff training in accordance with New Leaf Hospitality (NLH) policies and procedures. The Front Desk Supervisor provides leadership and support to all members of the Front Office, implements and enforces NLH's commitment to excellent customer service. The Front Desk Manager is a liaison between the General Manager and the Front Desk Staff.ESSENTIAL FUNCTIONS:Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to NLH standards, policies and procedures.Ensure that qualified personnel are selected, hired and trained in all areas of responsibility.Keep all Guest Service personnel well informed of department objectives and policies.Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.Support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.Display fair treatment with respect to disciplinary action and provide supportive documentations.Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.Support NLH's philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of this philosophy within the Rooms Division.Prepare Guest Service Associate schedules and work all necessary shifts in the event of staff shortage.Ensures Quality Assurance Scores and Goals from franchise and NLH are met consistently.Display a high degree of professionalism and integrity as befitting a member of management.Respond properly and take a supervisory role in any hotel emergency or safety situation.Other duties as assigned by superiors.COMPETENCY:To perform the job successfully, an individual should demonstrate the following competencies:Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.Interpersonal - Maintains confidentiality.Oral Communication - Responds well to questions; Demonstrates group presentation skills.Team Work - Contributes to building a positive team spirit.Written Communication - Writes clearly and informatively; Able to read and interpret written information.Managing People - Makes self available to staff; Continually works to improve supervisory skills.Organizational Support - Follows policies and procedures including but not limited to, dress code policies.Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Commits to long hours of work when necessary to reach goals.Initiative - Asks for and offers help when needed.Planning/Organizing - Prioritizes and plans work activities.Professionalism - Treats others with respect and consideration regardless of their status or position.Quality - Looks for ways to improve and promote quality.Quantity - Strives to increase productivity.Safet