New Leaf Hospitality Night Auditor in New Town, North Dakota

Job summaryPerform sales and customer service functions related to guest registration, process reservations and revenue collections in a manner that will ensure that guests receive a secure place to stay with friendly attentive service. Responsible for night operations of hotel. Maintaining safety of guests, performing housekeeping duties, maintaining front office records and daily operations.ESSENTIAL FUNCTIONS:Recognize, Greet, extend warmth and hospitality to guests.Check guests in and out of the hotel, make reservations and keep front office in order.Treat all walk ins, phone calls, conversations and reservations as an opportunity to get a lead and probe for cross-sell business. Close the sale.Review in-house guest list daily for potential leads.Collect business cards and email addresses from each guest.Occasionally work with the Lead Generation Group to book room nights when the group has uncovered a particularly urgent lead.Follow up on leads immediately.Utilize lead sheets to track leads.Administer hotel guest payment policies.Handle hotel phone system and transfer calls. Take messages for guests, as well as hotel staff, when necessary.Take, modify and cancel guest reservations, noting any special requests.Assist in the verification, balancing and revenue maximization of hoteland#39;s availability.Finalize transactions completed during the day.Create or print required reports. File or transmit reports as directed.Verify and prepare registration cards for arriving guests.Verify, balance and review hotel suite availability.Prepare folios for departing guests and execute Express Check Out.Take, modify or cancel guest reservations as necessary. Input in reservation system for inventory accuracy.Check guest in/out. Verify departure dates and offer future reservations.Administer guest payment policies.Responsible for shift cash transactions.Responsible for maintaining hotel key control policy.Responsible for knowing hotel emergency procedures.Assist guest with maintenance repairs.Notify General Manager in a timely manner of any out of the ordinary activity or emergencies.Coordinate with other departments to fulfill guest special requests.Notify Housekeeping and/or Maintenance of any problems with guest suites or grounds.Maintain walking patrol of interior corridors. Respond accordingly to issues of guest safety or security.Maintain Housekeeping linen and complete any laundry left from the days business.Clean guest public areas as needed and maintain.Clean suites as needed to ensure guest satisfaction.Operate all equipment in correct and safe manner.Coordinate with other departments to fulfill guest special requests.Communicate property facilities, amenities and services to guests at check-in.Answer guest questions regarding local area facilities.Responsible for shift cash transactions.Responsible for maintaining hotel key security system.Administer guest safe deposit boxes.Ensures Quality Assurance Scores and Goals from franchise and NLH corporate are met consistentlyKnow hotel emergency procedures.Inform Housekeeping of vacant dirty rooms, as guests checkout.Update room status as Housekeeping notifies the desk of changes.Read and communicate through the Logbook daily.Track status of rooms used for tours and status of rooms in Maintenance.Notify Housekeeping and Maintenance of any reported problems with rooms or grounds.Provide support and understanding of all departments functions and duties.Performs other reasonably related duties as assigned by the General Manager or other management as required.COMPETENCY:To perform the job successfully, an individual should demonstrate the following competencies :Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.Interpersonal - Ma