RG Implementation Engineer in Statewide, North Dakota

Implementation Engineer

Tracking Code

2017130

Job Description

Currently, RGServices is looking to hire an Implementation Engineer to support our Avaya customer. This is a part-time role providing support on various client sites throughout North Dakota, South Dakota, and Minnesota. This role will be critical in supporting our customer’s overarching mission of maintenance of telecom systems.

A Day In the Life:

To help make our customer successful, the chosen candidate can expect to be involved with or responsible for the implementation, troubleshooting, and problem resolution of Avaya’s TDM and IP solutions for small and large customers. Candidates can expect to:

  • Repair broken Avaya telecommunication systems

  • Install new Avaya telecommunication systems

  • Perform routine maintenance on Avaya telecommunication systems

  • Do adds, moves, and changes to the telephone system

How You Can Make A Difference:

This role plays an important and vital part in mission success. The ideal candidate will be in a position to impact continued operation of customer communications.

Required Skills

The Implementation Engineer is a non-exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions. They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.

Required Experience

To be successful in this role, all candidates must meet the below qualifications to be considered.

  • Knowledge of Avaya CM 6.x Enterprise and older legacy telecommunication systems

  • Thorough understanding of Avaya’s technical support processes and resources

  • Familiarity with the products and technology curricula available through Avaya University, particularly those leading to Avaya certification exams

  • Willing to travel as required based on client demands

Bring the WOW Factor:

In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job.

  • Ability to obtain a security clearance if required

Physical Requirements & Disclaimer:

Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met.

RG is an Equal Employment Opportunity/Affirmative Action/Disability/Veteran/VEVRAA Federal Contractor

Job Location

Statewide, North Dakota, United States

Position Type

Part-Time