Holcim (US) Inc. Fleet Dispatch in Valley City, North Dakota
The Dispatcher I schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs and promote safety.
Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices.
Ensure customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities.
Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.
Review next day orders to ensure are correctly mapped, have accurate travel times, address and delivery instructions.
May direct the work of less senior Dispatchers
Other duties as assigned.
RELATIONSHIPS WITH OTHER JOBS
Reports to Dispatch Lead
Works with Drivers
Works with Customers
KNOWLEDGE, SKILLS & ABILITIES
Required Education: High School diploma/GED
Additional Education Preferred: Associates/Technical Degree
Field of Study Preferred: Business or Operations Management
Required Work Experience: Minimum 3 years of related industry experience.
Required Computer and Software Skills : Proficient with Google mail and drive and Microsoft Suite.
Travel Requirements : 25%
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# of Openings 1
Requisition ID 2018-4417
Position Type Salaried Full-Time
Product Line Cement
Job Locations US-ND-Valley City
Company Holcim (US) Inc.