Holcim (US) Inc. Fleet Dispatch in Valley City, North Dakota

Overview

PURPOSE

The Dispatcher I schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs and promote safety.

Responsibilities

KEY RESPONSIBILITIES

  • Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.

  • Act as customer contact for delivery inquiries and coordinate the sales order delivery process.

  • Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices.

  • Ensure customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities.

  • Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations.

  • Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.

  • Review next day orders to ensure are correctly mapped, have accurate travel times, address and delivery instructions.

  • May direct the work of less senior Dispatchers

  • Other duties as assigned.

RELATIONSHIPS WITH OTHER JOBS

  • Reports to Dispatch Lead

  • Works with Drivers

  • Works with Customers

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

Required Education: High School diploma/GED

Additional Education Preferred: Associates/Technical Degree

Field of Study Preferred: Business or Operations Management

Required Work Experience: Minimum 3 years of related industry experience.

Required Computer and Software Skills : Proficient with Google mail and drive and Microsoft Suite.

Travel Requirements : 25%

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EOE/M/F/Vet/Disabled

# of Openings 1

Requisition ID 2018-4417

Position Type Salaried Full-Time

Category Transportation

Product Line Cement

Job Locations US-ND-Valley City

Company Holcim (US) Inc.