New Leaf Hospitality Breakfast Attendant in Watford City, North Dakota

Job summaryResponsible to provide a clean and well-stocked breakfast area and to ensure absolute guest satisfaction by providing friendly and courteous service. Candidate must have early morning availability. ESSENTIAL FUNCTIONS: Recognize, Greet, extend warmth and hospitality to guests. Assists all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure absolute guest satisfaction. Attends to guest needs, ensuring food is continually replenished and presented in an appealing manner. Clears and cleans tables and chairs; checks floor for debris between guests. Maintains clean and well-organized dining and work area. Including disinfecting all areas where food is prepared or served. Maintains all dispensing machines, operating equipment and serving utensils in a neat and clean manner to ensure maximum job efficiency and an appealing presentation. Organizes storage areas to ensure the quality of the food, implementing first in first out method of food rotation. Plans and prepares for the following day. Checks inventory of supplies taking action as necessary to ensure adequate quantity and quality of products for the next day. Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests. Ensures Quality Assurance Scores and Goals from franchise and New Leaf Hospitality (NLH) are met consistently Provide support and understanding of all departments functions and duties. Additional duties as assigned by superiors COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance. Interpersonal - Maintains confidentiality. Oral Communication - Responds well to questions; Demonstrates group presentation skills; Team Work - Contributes to building a positive team spirit. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Managing People - Makes self available to staff; Continually works to improve supervisory skills. Organizational Support - Follows policies and procedures including but not limited to, dress code policies Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Commits to long hours of work when necessary to reach goals. Initiative - Asks for and offers help when needed. Planning/Organizing - Prioritizes and plans work activities. Professionalism - Treats others with respect and consideration regardless of their status or position Quality - Looks for ways to improve and promote quality Quantity - Strives to increase productivity. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High school level reading, writing and arithmetic. Ability to operate a commercial grill kitchen. Previous experience preferred but not required. Language Ability Abili